Terms of service

Terms of Service – Truetech.co.za

Last updated: 15/11/2025

1. Introduction

This website is operated by Truetech.co.za (“Truetech”, “we”, “us”, “our”).
Throughout the site, the terms “you” and “user” refer to any person accessing or using this website.

Truetech offers this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here (“Terms of Service”, “Terms”).

By accessing or using our website and/or purchasing something from us, you agree to be bound by these Terms, including any additional terms and policies referenced herein or available by hyperlink (such as our Privacy Policy and Returns & Refunds Policy).

If you do not agree to these Terms, you may not access the website or use any of our services.

We may update these Terms from time to time. The latest version will always be available on this page. Your continued use of the site after changes are posted constitutes acceptance of those changes.

2. Online Store Terms

By using this site and/or purchasing from us, you warrant that:

  • You are 18 years or older (the legal age of majority in South Africa), and

  • You have full legal capacity to enter into a binding agreement, or you have the consent of a parent/guardian if applicable.

You may not use our products for any illegal or unauthorised purpose, and you may not violate any applicable laws (including, but not limited to, intellectual property and copyright laws) while using the site or our services.

You must not transmit any viruses, malware, or any code of a destructive nature.
A breach of any of these Terms may result in immediate termination of your access to the website and/or services.

3. General Conditions

We reserve the right to refuse service to anyone, for any lawful reason, at any time.

You understand that your content (excluding payment card information) may be transferred unencrypted and may involve:

  • Transmissions over various networks; and

  • Changes to conform and adapt to technical requirements of connecting networks or devices.

Payment card information is always encrypted during transfer over networks through our payment gateways.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without our express written permission.

Section headings are provided for convenience only and shall not limit or affect the interpretation of these Terms.

4. Accuracy, Completeness and Timeliness of Information

We do not guarantee that information on this site is accurate, complete, or current at all times. The material on this site is provided for general information and should not be relied upon as the sole basis for decisions without consulting more accurate, complete, or timely sources.

Historical information on this site is for reference only and may not be current.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

5. Modifications to the Service and Prices

Prices for our products are subject to change without prior notice.

We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service.

6. Products and Services

Certain products or services may be available online only through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Returns & Refunds Policy.

We make every effort to display product images and colours as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual product colour.

We reserve the right, but are not obligated, to:

  • Limit the sale of products or services to any person, geographic region, or jurisdiction;

  • Limit quantities of any product or service;

  • Discontinue any product at any time.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

7. Orders, Billing and Account Information

We reserve the right to refuse, limit, or cancel any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders:

  • Placed under the same customer account,

  • Using the same payment card, and/or

  • Using the same billing and/or shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the email address and/or contact details provided at checkout.

We reserve the right to refuse orders that, in our judgment, appear to be placed by resellers, dealers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update this information so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns & Refunds Policy.

8. Optional Tools

We may provide you with access to third-party tools over which we do not monitor and have no control.

You acknowledge and agree that access to such tools is provided “as is” and “as available”, without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the terms on which tools are provided by the relevant third-party providers.

We may also, in future, offer new services and/or features through the website (including new tools and resources). Such new features and/or services will also be subject to these Terms.

9. Third-Party Links

Certain content, products, or services available via our service may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such sites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. Please review the third party’s policies and terms carefully before engaging in any transaction with them.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

10. User Comments, Feedback and Other Submissions

If, at our request, you send certain submissions (for example, competition entries), or without a request from us you send creative ideas, suggestions, proposals, plans, reviews, or other materials, whether online, by email, by post, or otherwise (collectively, “comments”), you agree that we may at any time, without restriction:

  • Edit, copy, publish, distribute, translate, and

  • Use in any medium any comments that you forward to us.

We are and shall be under no obligation to:

  1. Maintain any comments in confidence;

  2. Pay compensation for any comments; or

  3. Respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain unlawful, abusive, or obscene material, or any malware or code that could affect the operation of the website or service.

You may not use a false email address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any comments. You are solely responsible for the comments you make and their accuracy. We assume no liability for any comments posted by you or any third party.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which forms part of these Terms.

12. Errors, Inaccuracies and Omissions

Occasionally, there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the service or on any related website, except as required by law.

13. Prohibited Uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content:

a) For any unlawful purpose;
b) To solicit others to perform or participate in unlawful acts;
c) To violate any applicable laws, regulations, or local ordinances;
d) To infringe upon or violate our intellectual property rights or the rights of others;
e) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
f) To submit false or misleading information;
g) To upload or transmit viruses or any other type of malicious code;
h) To collect or track the personal information of others without consent;
i) To spam, phish, pharm, pretext, spider, crawl, or scrape;
j) For any obscene or immoral purpose; or
k) To interfere with or circumvent the security features of the service or any related website.

We reserve the right to terminate your use of the website or services for violating any of the prohibited uses.

14. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available”, without any representation, warranties, or conditions of any kind, either express or implied, to the fullest extent permitted by South African law.

In no event shall Truetech.co.za, its directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, savings, data, or replacement costs, arising out of or related to your use of the service or any products purchased, or for any other claim related in any way to your use of the service or any product.

Nothing in these Terms is intended to exclude or limit any warranties or liability that may not be lawfully excluded or limited under South African law, including the Consumer Protection Act where applicable.

15. Indemnification

You agree to indemnify, defend, and hold harmless Truetech.co.za and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:

  • Your breach of these Terms or our policies; or

  • Your violation of any law or the rights of a third party.

16. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be enforced to the maximum extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. This shall not affect the validity and enforceability of any remaining provisions.

17. Termination

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our services or by ceasing to use our site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination. We may also deny you access to our services (or any part thereof).

18. Entire Agreement

These Terms, together with any policies or notices posted by us on the site (including our Privacy Policy and Returns & Refunds Policy), constitute the entire agreement and understanding between you and us and govern your use of the website and services, superseding any prior agreements or communications.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

19. Governing Law and Jurisdiction

These Terms and any separate agreements under which we provide services to you shall be governed by and construed in accordance with the laws of the Republic of South Africa.

You agree that the courts of South Africa shall have non-exclusive jurisdiction over any disputes arising out of or relating to these Terms or your use of the website.

20. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website or service following the posting of any changes constitutes acceptance of those changes.

21. Contact Information

Questions about these Terms of Service should be sent to:

Truetech.co.za
Email: sales@truetech.co.za
Address: Unit 1, Eco-Square, 298 Witch-Hazel Ave,
Eco-Park Estate, Centurion, 0144, South Africa
Telephone: 012 942 0018