Privacy policy

Privacy Policy – TrueTech.co.za

Last updated: 15/11/2025

1. Introduction

TrueTech.co.za (“TrueTech”, “we”, “us”, “our”) is committed to protecting your personal information and complying with applicable privacy and data-protection laws, including the Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you:

  • Visit or browse our website (the “Site”),

  • Make a purchase, or

  • Communicate with us.

By using the Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you make a purchase or attempt to make a purchase, we collect information such as:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (including card details via secure, encrypted payment gateways)

  • Order history

We may also collect information when you contact our support team, subscribe to newsletters, or create an account.

2.2 Information Collected Automatically

When you browse the Site, we automatically collect:

  • IP address

  • Device information (browser type, operating system, screen size)

  • Time zone

  • Cookies installed on your device

  • Pages viewed

  • Products viewed

  • Referring websites or search terms

  • Website interaction data (clicks, time on page, navigation behaviour)

2.3 Cookies

We use cookies and similar tracking technologies to:

  • Improve website functionality

  • Save your preferences

  • Analyse website usage

  • Personalise your shopping experience

  • Deliver relevant advertising

You may disable cookies in your browser settings, but doing so may affect your ability to use certain site features.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To fulfil orders: processing payments, shipping, invoicing, and providing order confirmations.

  • To communicate with you: regarding your orders, support queries, or account matters.

  • To detect fraud and security risks: screening transactions for potential fraudulent activity.

  • To improve our website: analysing user behaviour and performance metrics.

  • To market to you: sending product updates, promotions, or personalised advertising (you may opt out at any time).

We will only use personal information for the purposes for which it was collected, unless a compatible secondary purpose is allowed under POPIA.

4. Sharing Your Personal Information

We may share your information with trusted third parties who assist us in providing our services, including:

  • Payment gateways

  • Courier and logistics partners

  • Email and SMS communication providers

  • IT service providers

  • Marketing and analytics services (e.g., Google Analytics, Meta Pixel)

These third parties only receive the information necessary to perform their functions and are contractually bound to protect your data in accordance with POPIA.

We do not sell your personal information.

We may disclose information if required by law, regulation, legal process, or government request.

5. Information Security

We implement reasonable and appropriate security measures to protect your personal information, including:

  • Physical access controls

  • Firewall and network protections

  • Secure server environments

  • Encryption of payment data

  • Access control and authentication systems

  • Staff confidentiality agreements

  • Regular monitoring for unauthorised access

  • Incident-response procedures

When using third-party service providers, we ensure they meet equivalent security and confidentiality standards.

6. Data Retention

We retain your personal information only as long as necessary for:

  • Fulfilling the purposes outlined in this policy,

  • Legal, accounting, or reporting obligations, or

  • Resolving disputes.

Once no longer needed, your information will be securely deleted or anonymised.

7. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you

  • Request corrections if your information is inaccurate or outdated

  • Request deletion, where legally permissible

  • Request that we restrict processing in certain situations

  • Object to direct marketing

  • Withdraw consent where processing is based on consent

  • Know what information we collect and why

Before updating or releasing personal information, we may require a copy of your South African ID or passport to verify your identity.

To exercise your rights, contact us at: sales@truetech.co.za

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices

  • Legal or regulatory requirements

  • Technological updates

Revisions will be posted on this page, and the “Last updated” date will be amended accordingly.

9. Contact Us

If you have questions, concerns, or wish to make a complaint, you may contact us at:

Email: sales@truetech.co.za
Telephone: 012 942 0018
Address: Unit 1, Eco-Square, 298 Witch-Hazel Ave,
Eco-Park Estate, Centurion, 0144, South Africa

You also have the right to lodge a complaint with the Information Regulator of South Africa.