Shipping policy

Shipping & Delivery Policy — TrueTech.co.za

Last updated: 07/08/2026

1. Where we deliver

1.1. We deliver within the Republic of South Africa only. We do not ship internationally and do not accept international orders.

1.2. All prices displayed on this website, including delivery charges, are in South African Rand (ZAR) and include VAT at 15%.

1.3. The following items carry delivery restrictions:

• Large appliances (fridges, freezers, washing machines, tumble dryers, dishwashers, ovens): delivery only. Installation, connection and removal of old units are not included. Delivery to a floor above ground level cannot be guaranteed and may require a customer-arranged lift.
• Lithium-battery products (power banks, UPS batteries, e-scooters): shipped by road freight only. Air freight is not available, which may extend delivery to outlying areas.
• Certain oversized or high-value items may require a signature from the account holder and cannot be left with a third party.

2. Delivery charges

 

2.1. The exact delivery charge for your order is calculated at checkout based on your delivery address, and on the total weight and dimensions of your order. The charge shown at checkout is the final charge — no additional delivery fees are added after you place your order.

2.2. Main centers means Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Bloemfontein, East London and their immediate suburbs. All other destinations are treated as regional or outlying.

2.3. Delivery charges are for the customer's account and are not refunded on change-of-mind returns. Where a return is due to a defect, an incorrect item supplied by us, or damage in transit, we carry the full cost of collection and redelivery.

3. Order processing (handling time)

3.1. Orders are processed on business days only — Monday to Friday, 08:00 to 16:30. We do not process, dispatch or deliver on Saturdays, Sundays or South African public holidays.

3.2. Orders placed and paid before 13:00 on a business day enter processing the same day. Orders placed after the cut-off, or on a non-business day, enter processing on the next business day.

3.3. In-stock orders are dispatched within 1 to 2 business days of cleared payment.

3.4. If an item is unexpectedly unavailable after your order is placed, we will contact you within 1 business day with the option of a substitute, a backorder date, or a full refund.

4. Delivery timeframes (transit time)

Transit time is counted in business days from the date of dispatch, and is additional to the handling time in section 3.

 

4.1. These are estimates. Delivery may be affected by courier network disruptions, weather, road closures or events outside our reasonable control. Where a delay exceeds our estimate, we will contact you with a revised date and you may cancel for a full refund at that point.

4.2. During peak trading periods (Black Friday, Christmas, major promotions) processing and transit times may extend beyond the above. Any extended timeframes will be displayed on the website during those periods.

5. Tracking

5.1. You will receive a dispatch confirmation email containing your waybill number and, where the courier supports it, a tracking link.

5.2. Registered customers can view order status and tracking at any time by logging into their account.

6. Delivery attempts and failed deliveries

6.1. Our courier will attempt delivery to the address supplied at checkout during business hours.

6.2. If no one is available to accept the parcel, the courier will leave a notification and attempt a second delivery, or make the parcel available for collection from a designated pickup point where one is available in your area.

6.3. If a parcel is returned to us because of an incorrect or incomplete address, repeated failed delivery attempts, or non-collection from a pickup point within the courier's stated period, the redelivery charge of R150 is for the customer's account.

7. Collection from our Linbro Park facility

7.1. Selecting Collection at checkout makes your order available at: Unit 3, Galaxy Park, 17 Galaxy Avenue, Linbro Park, Sandton, 2090

7.2. Collection hours: Monday to Friday, 08:00–16:00. Closed on Saturdays, Sundays and public holidays.

7.3. Do not travel to collect before you receive the "ready for collection" email or SMS.

7.4. Bring a valid South African ID or passport, and your order number. If someone else is collecting on your behalf, they must bring a copy of your ID and written authorization.

7.5. Orders not collected within 7 calendar days of the ready-for-collection notification will be returned to stock and refunded in full to the original payment method. No handling fee is charged.

8. Accuracy of your details

8.1. Please ensure your recipient name, street address, complex or building name and unit number, contact number and email address are complete and correct at checkout.

8.2. We are not liable for delays, failed delivery or additional costs caused by incorrect or incomplete delivery information supplied by the customer.

9. Damaged, missing or incorrect items

9.1. Inspect your parcel on delivery. If the outer packaging is damaged or appears tampered with, note this on the courier's proof of delivery before signing, and photograph the packaging.

9.2. Report any missing, damaged or incorrect items to sales@truetech.co.za within 7 calendar days of delivery, with your order number, a description of the issue, and photographs.

9.3. We will arrange collection and replacement or a full refund at our cost. Nothing in this section limits your rights under the Consumer Protection Act 68 of 2008.

10. Changes and cancellations

10.1. If your order has not yet been dispatched, contact us and we will cancel or amend it and refund you in full.

10.2. Once an order has been dispatched it cannot be recalled, but you may return it under our Returns & Refunds Policy.

10.3. Under section 44 of the Electronic Communications and Transactions Act, you may cancel an online purchase without reason or penalty within 7 calendar days of delivery, subject to the return conditions set out in our Returns & Refunds Policy.

11. Contact

The CMF Group (Pty) Ltd t/a TrueTech.co.za Unit 3, Galaxy Park, 17 Galaxy Avenue, Linbro Park, Sandton, 2090 Email: sales@truetech.co.za Telephone: 012 942 0018 Company Reg. No.: 2018/287819/07 · VAT Reg. No.: 4740289147 Support hours: Monday–Friday, 08:00–16:30