Shipping & Delivery Policy – Truetech.co.za

Last updated: 15/11/2025

1. Scope of Delivery

1.1. Truetech.co.za currently delivers within the Republic of South Africa only.
1.2. We do not offer international shipping at this stage.
1.3. Certain products may be subject to additional delivery restrictions due to size, weight, or regulatory requirements. Any such restrictions will be indicated on the product page or during checkout.

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2. Shipping Methods & Costs

2.1. We make use of reputable courier services and, where applicable, our own collection facility to deliver your order safely and efficiently.

2.2. Available delivery options and their costs will be clearly displayed during the checkout process and may vary based on:

• Delivery address

• Order weight and dimensions

• Selected delivery method

2.3. Unless otherwise stated, shipping fees are for the customer’s account and are non-refundable in the case of change-of-mind returns (see our Returns & Refunds Policy).

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3. Order Processing & Dispatch

3.1. Orders are processed on business days only (Monday to Friday, excluding public holidays).

3.2. Once your payment has been received and cleared:

• We aim to process and dispatch orders as quickly as possible.

• Most orders are dispatched within 1–2 working days, subject to stock availability and order verification.

3.3. During peak trading periods (e.g. Black Friday, year-end, major promotions), processing and delivery times may be longer.

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4. Estimated Delivery Timeframes

Delivery timeframes below are calculated from the date of dispatch, not the date of order:

 

*These timeframes are estimates only and may be affected by factors beyond our control (for example: courier delays, road closures, weather conditions, load shedding, or other operational disruptions).

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5. Tracking & Order Status

5.1. Once your order has been shipped, you will receive a shipping confirmation email with:

• Your tracking number; and

• A link (where available) to track the progress of your delivery.

5.2. If you created an account on Truetech.co.za, you can also log in to your account to view your order status and tracking details.

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6. Delivery Attempts & Non-Delivery

6.1. Our courier partners will attempt delivery to the shipping address provided at checkout.

6.2. If no one is available to receive the parcel, the courier may:

• Attempt a second delivery; and/or

• Leave a notification with instructions for rescheduling or for collection from a designated pickup point (if available in your area).

6.3. If a parcel is returned to us due to:

• Incorrect or incomplete address details;

• Repeated failed delivery attempts; or

• Non-collection from a pickup point within the required timeframe,

then any re-delivery costs will be for the customer’s account.

6.4. In the event of non-delivery or excessive delay due to reasons beyond our control (for example courier network disruptions), we will work with our shipping partners to resolve the issue and keep you updated.

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7. Collection from Truetech Collection Centre

7.1. If you choose the Collection option at checkout, your order will be available from our collection point at:

Unit 3, Galaxy Park, 17 Galaxy Ave, Linbro Park, Sandton, 2090

7.2. Collection times:

• Monday to Friday: 08:00 – 16:00

• Saturday, Sunday & Public Holidays: Closed

7.3. You will receive a notification (email/SMS) once your order is ready for collection. Please do not arrive to collect before receiving this confirmation.

7.4. When collecting, please bring:

• A valid form of identification; and

• Your order confirmation or order number.

7.5. Orders not collected within a reasonable period may, at our discretion, be returned to stock and refunded (less any applicable handling or admin fees, where reasonable).

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8. Customer Responsibility

8.1. It is the customer’s responsibility to ensure that all shipping and contact details are accurate and complete at checkout, including:

• Recipient name

• Street address

• Complex / building name and unit number

• Contact number and email address

8.2. Truetech.co.za will not be liable for delays, non-delivery, or additional costs arising from incorrect or incomplete delivery information provided by the customer.

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9. Damaged or Missing Parcels

9.1. Please inspect your parcel upon delivery. If the parcel appears damaged or tampered with, you are encouraged to:

• Note this with the courier, and

• Take clear photographs of the outer packaging and the product(s).

9.2. If items are missing, damaged, or incorrect, please contact us within 48 hours of delivery with:

• Your order number;

• A description of the issue; and

• Supporting photos or videos where applicable.

9.3. Claims for damage or shortages will be handled in accordance with our Returns & Refunds Policy and the Consumer Protection Act (CPA), where applicable.

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10. Order Changes & Cancellations

10.1. Once an order has been placed and payment has been processed, cancellations or changes may not be possible, especially if the order has already been picked or dispatched.

10.2. If you need to change your delivery address, contact details, or cancel an order, please contact our Customer Support as soon as possible. We will do our best to assist, but cannot guarantee that changes can be made in time.

10.3. Where a cancellation is processed before dispatch, refunds (if applicable) will be handled in line with our Returns & Refunds Policy.

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11. Contact Us

If you have any questions about shipping, delivery, or tracking your order, please contact:

Email: sales@truetech.co.za
Telephone: 012 942 0018
Address: Unit 3, Galaxy Park, 17 Galaxy Ave, Linbro Park, Sandton, 2090