Privacy Policy

Protecting Your Privacy

Welcome to TrueTech.co.za (the “Site”). TrueTech.co.za is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website or make a purchase from our store.

1. Information We Collect

1.1 Personal Information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We collect personal information such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number when you make a purchase or attempt to make a purchase through the Site.

1.2 Cookies

We use cookies to improve your experience on the Site. Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier.

2. How We Use Your Information

We use the personal information we collect to:

  • Fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
  • Communicate with you.
  • Screen our orders for potential risk or fraud.
  • Provide you with information or advertising relating to our products or services.

3. Sharing Your Personal Information

We share your personal information with third parties to help us use your personal information as described above.

4. Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:

  • Physical security;
  • Computer and network security;
  • Access to personal information;
  • Secure communications;
  • Security in contracting out activities or functions;
  • Retention and disposal of information;
  • Acceptable usage of personal information;
  • Governance and regulatory issues;
  • Monitoring access and usage of private information;
  • Investigating and reacting to security incidents.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

5. Your Rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. We will need a copy of your ID document to confirm your identity before providing details of your personal information.  If you would like to exercise this right, please contact us through the contact information below.

6. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] 

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