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If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eHow does it work?\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eWarranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place. \u003cbr\u003e\u003cbr\u003eLenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eOnsite Service Level\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eLenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.   \u003cbr\u003e\u003cbr\u003eIf the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software\/BIOS\/microcode update.   \u003cbr\u003e\u003cbr\u003eThe date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eCustomer Benefits\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e• Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399   \u003cbr\u003e• At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses   \u003cbr\u003e• Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides   \u003cbr\u003e• Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)   \u003cbr\u003e• Onsite warranty decreases the downtime because with Depot coverage the PC is shipped \/ dropped off to an Approved Service Provider or Lenovo repair center. 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After that, customers are required to bear the costs repair services of any damage or product replacement. This can be very expensive!\u003cbr\u003e\u003cbr\u003eLenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs. \u003cbr\u003e\u003cbr\u003e\u003cb\u003eLenovo™ Depot Warranty\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eFact\u003c\/b\u003e: our technicians are the best people to take care of any problem that your device might present. And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.\u003cbr\u003e\u003cbr\u003eIf an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eWhy Lenovo™?\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e- No one knows our products like we do. 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Lenovo can deliver.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eFree your Team to excel in innovation and productivity\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eIT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.\u003cbr\u003e\u003cbr\u003eWhat if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?\u003cbr\u003e\u003cbr\u003eGet a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. 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